Support for your entire environment
HPE Foundation Care supports all Hewlett Packard Enterprise technologies – including servers, storage, and networking products – as well as industry-leading software from Microsoft®, Red Hat®, SUSE, VMware®. HPE Foundation Care provides support that helps you meet today’s IT demands, and evolve for tomorrow. We have streamlined our portfolio to offer five service levels that are easier to understand, easier to align to your business needs, and easier to buy. They are also more personalized to deliver the information you need, when and where you need it.
Choose the support you need for your IT and Business
HPE Foundation Care Call to Repair Service
Offers 24×7 service, including on Hewlett Packard Enterprise holidays, with a six-hour call-to-repair time, with a commitment to have the hardware operational within six hours after your call is opened. Software support is 24×7 with a 2-hour response time.
HPE Foundation Care 24x7 Service
Offers 24×7 service, including on Hewlett Packard Enterprise holidays, with a six-hour call-to-repair time, with a commitment to have the hardware operational within six hours after your call is opened. Software support is 24×7 with a 2-hour response time.
HPE Foundation Care Next Business Day Service
Offers 24×7 service, including on Hewlett Packard Enterprise holidays, with a six-hour call-to-repair time, with a commitment to have the hardware operational within six hours after your call is opened. Software support is 24×7 with a 2-hour response time.
The HPE Foundation Care Services portfolio includes two exchange support services for networking products:
1
HPE Foundation Care 4 Hour Exchange Service
Available 24x7, including on Hewlett Packard Enterprise holidays. The networking component will be exchanged within four hours after opening the case; networking software support is also included.
2
HPE Foundation Care Next Business Day Exchange Service
Provides exchange of the Networking and Edgeline products the next business day after the call is opened and includes networking software support. Collaborative Support for x86 servers that simplifies the support experience and saves time by helping resolve issues faster. If your infrastructure is based on industry-standard servers, you’re likely to have a number of third-party software licenses, and run multiple operating systems and virtualization technologies. That’s why we have included Collaborative Support with hardware support for x86 platforms. Collaborative Support will help save your time giving you a single point of contact for issue diagnosis, troubleshooting, and application of known solutions – even if you did not buy the software license from Hewlett Packard Enterprise.
Optional Service Features
Defective media retention
For eligible products, this service feature option allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk (“Disk or SSD/Flash Drive”) covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the defective media retention.
Comprehensive defective material retention
In addition to defective media retention, this service feature option allows the Customer to retain additional components that have been designated by HPE as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the comprehensive defective material retention. The components that can be retained under this service feature are outlined in the document located at hpe.com/services/cdmr.
